Shipping and returns policy

Shipping, Returns & Exchanges

Shipping

Postage is free for all items over $100 for all domestic customers.

Under $100 post is $9 for standard shipping and for all orders requiring express postage there is a charge of $15.


International orders are charged at the Australia Post parcel rate with options for standard, express and courier services. Express is around $15 higher for each weight, and courier services are around $75 above the standard rate for each weight.

International shipments may be subject to import duties and taxes upon arrival to your country. Any additional charges for duties/taxes or customs are the responsibility of the recipient.

 

Returns and exchanges

We want you to love your product - if you have any issues please contact us so that we can arrange a refund or replacement. You can return a product for up to 30 days from the date you purchased it*. Any product you return must be in the same condition you received it and in the original packaging.

The return and exchange steps are listed below.

  • Before you return your product, please make direct contact with me: sarahemunnings@gmail.com
  • Once I have acknowledged your return request, you may return your item(s) along with a copy of receipt to:
    PO Box 5254, Clayton, Victoria 3168
  • Once item(s) are returned, the refunds will be processed and a confirmation email will be sent.

*Sarah Munnings Jewellery accepts returns only if they are returned within 30 days of delivery and in their original purchased condition.
*Sarah Munnings Jewellery can only provide refunds on  products if they are returned in the same condition and in the original packaging as when it was sent to you.
*Customers are responsible or the payment of postage on returned items if they are not faulty.

Workshop cancellations

If you have booked (and paid) for a workshop, cancellation must be made at least one week prior to the workshop date to receive a refund (refund will be amount paid minus 10% admin fee).

Cancellations made up to 48 hours prior to the workshop will incur a 25% cancellation fee. Unfortunately refunds will not be issued for cancellations made less than 48 hours prior to the workshop date with the exception of the COVID policy below.

COVID policy

We know just how hard it is to manage getting out and about. If you have COVID symptoms and need to isolate please let us know as soon as you know so we can offer your workshop space to someone else. We will arrange to transfer you to another workshop date.

 

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