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Shipping and returns policy

Shipping, Returns & Exchanges

Shipping

Postage is free for all items over $50 for all domestic customers.

Under $50 post is $9 for standard shipping and for all orders requiring express postage there is a charge of $15.


A flat postage rate of $25.00 is charged for purchases under $75 for International customers.

International shipments may be subject to import duties and taxes upon arrival to your country. Any additional charges for duties/taxes or customs are the responsibility of the recipient.

 

Returns and exchanges

We want you to love your product - if you have any issues please contact us so that we can arrange a refund or replacement. You can return a product for up to 30 days from the date you purchased it*. Any product you return must be in the same condition you received it and in the original packaging.

The return and exchange steps are listed below.

  • Before you return your product, please make direct contact with me: sarahemunnings@gmail.com
  • Once I have acknowledged your return request, you may return your item(s) along with a copy of receipt to:
    PO Box 5254, Clayton, Victoria 3168
  • Once item(s) are returned, the refunds will be processed and a confirmation email will be sent.

*Sarah Munnings Jewellery accepts returns only if they are returned within 30 days of delivery and in their original purchased condition.
*Sarah Munnings Jewellery can only provide refunds on  products if they are returned in the same condition and in the original packaging as when it was sent to you.
*Customers are responsible or the payment of postage on returned items if they are not faulty.

Workshop cancellations

If you have booked (and paid) for a workshop, cancellation must be made at least one week prior to the workshop date to receive a refund (refund will be amount paid minus 10% admin fee).

Cancellations made up to 48 hours prior to the workshop will incur a 25% cancellation fee. Unfortunately refunds will not be issued for cancellations made less than 48 hours prior to the workshop date.